Frequently Asked Questions

Need a place to store our things? BagsAway hooks you up with secure, on-demand storage at trusted local spots like cafes, shops, and hotels so you can drop your bags and make the most of your time on the go! Whether you’re catching a show, exploring the sights, or just killing time before check-in, we’ve got you covered.

Head to Bagsaway.com - pop your address, neighborhood, or landmark into the map, pick a nearby location and book it online. You’ll get a confirmation email, and show it (on your phone) when you arrive at the location, along with a photo ID. Then drop off your bags, go live your best luggage-free life, and swing back to grab your things when you’re done exploring (following the same process!) . That’s it smooth, secure, and totally stress-free. Easy, breezy, bag-free travel just the way it should be!

We don’t have strict weight limits, but we *do* organize storage by bag type to keep things clear and fair. * **Small bags:** purses, tote bags, small backpacks, shopping bags * **Large bags:** suitcases (carry-ons and checked), duffels, larger backpacks * **Irregular items:** strollers, sports equipment bags, surfboard bags, golf bags, and other oversized/odd-shaped items You’re charged **per item**, based on the category it fits. If you’re not sure which category to pick, message us and we’ll help.

Although we mainly store luggage, we don’t discriminate - whatever your storage needs are, we’re here to help! We can also store sports equipment (ski, golf, snowboard, skates, etc), strollers, bicycles, boxes, keys, coats, and more! Have a special request? Drop us a line and we’ll see what we can do.

Booking ahead is a smart move, but no stress if you’re more of a last-minute planner. Lots of travelers book the day before or even just hours before dropping off their bags. Most of our storage partners have plenty of space, so you can easily book on the fly. Whenever you’re ready, we’re ready! Remember, if your plans change you can cancel your reservation before the drop time with no penalty!

Rates start as low as a few bucks per bag or for the whole day, way cheaper (and way more convenient) than lugging your stuff around. You’ll see the exact price when you select a location on our site or get an estimate HERE (connect to calculator). just simple, affordable storage that keeps your hands (and plans) free. You can pay using Credit card/GooglePay/ApplePay/PayLink.

You bet! Just shoot us an email at [email protected], and we’ll get back with a discounted quote. We’ll make sure your bags are safe and sound for as long as you need.

Generally, our policy is that the same person should drop off and pick up the bags it's a matter of safety and security. That said, we totally get that plans can change. If someone else needs to handle the pickup or drop-off please email us ahead of time with the name of the person picking up or dropping off for you, and we’ll make sure the host is in the loop. The person will need to show the booking confirmation and a valid photo ID when they arrive.

Absolutely. All our locations are vetted and secure, and each booking includes CAD $1,200 insurance protection for each stored item. We partner with trusted local businesses that treat your bags like VIPs. You drop them off, we keep them safe—it’s a win-win.

We’ve got your back. If you run into anything or have questions, our friendly support team is just an email away. You can also reach us on our toll-free number 1-844-647-2247 during regular business hours (EST). Whether it’s a special request or a last-minute change, we’re here to make your experience smooth from start to finish.

First off, we're really sorry. While it's rare, sometimes things pop up and a shop might not be open during its usual hours. If that happens, don’t panic call or WhatsApp us right away at 1-844-647-2247. We’ll get in touch with the host to see how quickly they can reopen. If that’s not possible, we’ll find you the nearest alternative spot. Worst case? We’ll make sure you’re fully refunded for this unfortunate inconvenience. And if it causes a major disruption, we may be able to help with alternative travel costs too within reason, of course. If you’ve got a flight to catch, please don’t miss it because shipping your bag is almost always cheaper than rebooking a ticket. Always keep your travel documents with you just in case. And one last thing double-check the opening hours before you book or drop off. If you return after a location has closed, there’s not much we can do, but you can bet we’ll try our hardest to help.

Availability depends on partner coverage in each city. Search your city on BagsAway to see nearby locations, hours, and availability.

Choose a city, select a location, pick drop-off and pickup times, enter the number of bags, then pay online to confirm your booking.

Often yes, as long as it stays within the location’s operating hours. Update your booking as soon as possible if your plans change.

Yes, if the location has availability. Extend before your current reservation ends to avoid pickup issues.

Contact the location right away. Pickup depends on location hours, and you may need to extend your booking if space is available.

Coverage depends on the terms shown during booking for that specific location. Review the booking page for the most accurate coverage and limitations.

Storage varies by partner, but typically includes a secure back room, locked area, or controlled-access space. Some partners may tag or log items at drop-off.

Report it immediately to the location and contact BagsAway support with your booking details. Photos help if available.

Pricing is based on the location, the reservation duration, and the number of items stored. Your total is shown before you confirm payment.

Anyone who needs short-term luggage storage can use BagsAway, including tourists, business travelers, students, and locals running errands.

Yes. Your booking is tied to one specific location, and both drop-off and pickup happen at that same address.

Yes. During checkout you can select the number of bags. Pricing updates automatically based on the number of items.

Yes. Each partner location has its own operating hours. Always check the location page and your booking confirmation for the correct hours.

Many locations can store strollers and equipment if space allows. Check the location details or message support before booking large items.

Some partners may offer locker-style storage, but many use a secure back-room or staff-managed storage area. The storage method can vary by location.

In some cities, yes. Search your destination area to see locations near major transport hubs.

Yes, as long as your pickup time falls within the location’s operating hours and your booking covers the time window.

Yes. Choose a location that matches your timing and route so you can explore during your layover without carrying bags.

You’ll receive a confirmation with the location address and instructions. Show it at drop-off, then return during your booked window to pick up.

Some partner locations may request ID for security. If required, it will be mentioned in the location instructions.

Cancellation rules depend on the terms shown at checkout. Review your booking details for the exact policy for your location.

Yes. If you need a different window, update your booking if available or create a new booking that matches your timing.

If you have a confirmed booking, the location should honor it. If there’s an issue, contact support immediately and we’ll help you find a solution.

You can drop off at or after your selected drop-off time, during open hours. If you arrive earlier, you may need to adjust your booking window.

Show your booking confirmation (email or screen) to the partner staff. They’ll follow their check-in process for your items.

Yes. Create separate bookings for each location and time window you need.

Some locations may accept walk-ins, but availability is not guaranteed. Booking online is the best way to reserve space.

Update or extend your booking if possible. If you need help, contact support with your booking details.

Most locations support short-term and multi-day storage. If you need long-term storage, check the location details or contact support.

Yes. Enter the total number of bags for your group when booking. If you have many items, choose a location with enough capacity.

Some experiences include reminders, but you should always rely on your booking times and the location’s hours to plan pickup.

Yes. Do not store illegal items, weapons, hazardous materials, perishable food, or anything that could leak or cause damage.

We recommend keeping high-value items with you. If you choose to store valuables, review the location’s terms and insurance limitations first.

Fragile items may be accepted at some locations, but they are stored at your own risk. Use protective packaging and review the location terms.

Some locations may tag or seal bags, and some may offer secure handling without seals. Storage procedures vary by partner location.

If you can’t reach the location or it appears closed unexpectedly, contact support immediately so we can assist or reroute you.

Partners are selected and reviewed for reliability, accessibility, and secure storage practices. Processes can vary by city and partner type.

If you need urgent access, contact the location during open hours. Access depends on the partner’s handling process and security rules.

Pricing depends on the city and location. Your booking page shows the unit (hourly, daily, or fixed window) before you pay.

Yes, pricing is typically per item stored. The checkout total updates based on the number of bags you enter.

If taxes apply, they will be shown at checkout before you confirm payment.

Payment methods depend on your checkout flow, but typically include major credit and debit cards. Availability can vary by region.

Sometimes. If you have a promo code, enter it at checkout. Any discount will be applied before you complete payment.