Privacy Policy

1. Introduction

BagsAway ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our luggage storage marketplace platform.

2. Information We Collect

2.1 Account Information

• Full name
• Email address
• Phone number
• Profile photo (optional)
• Password (encrypted)

2.2 Payment Information

• Credit/debit card details (processed securely via Stripe)
• Billing address
• Transaction history

2.3 Location Data

• Search locations and preferences
• GPS data (with your consent) to find nearby storage locations
• IP-based approximate location

2.4 Usage Data

• Booking history and patterns
• Device information (browser type, OS, device ID)
• Log data (access times, pages viewed, referral URLs)
• Cookies and tracking technologies

3. How We Use Your Information

We use collected information to:

• Process and manage your bookings
• Communicate booking confirmations and updates
• Provide customer support
• Process payments and prevent fraud
• Improve our services and user experience
• Send marketing communications (with your consent)
• Comply with legal obligations

4. Information Sharing

We share your information with:

4.1 Storage Partners

When you make a booking, we share necessary details (name, contact info, booking times) with the storage location.

4.2 Service Providers

• Payment processors (Stripe)
• Cloud hosting providers
• Analytics services
• Customer support tools

4.3 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

5. Cookies & Tracking

We use the following types of cookies:

6. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a portable format
• Objection: Opt-out of certain processing activities
• Restriction: Limit how we use your data

To exercise these rights, contact us at [email protected].

7. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for all data transmission
• PCI-DSS compliant payment processing
• Regular security audits and penetration testing
• Access controls and employee training

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for up to 7 years for legal and tax purposes.

9. International Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place for such transfers.

10. Contact Us

For privacy-related inquiries:

• Email: [email protected]
• Address: BagsAway Inc., 123 Travel Street, San Francisco, CA 94102
• Data Protection Officer: [email protected]