Terms and Conditions of Use

General

These Terms and Conditions (the "Terms") govern your use of our services and the website located at www.bagsaway.com (the "website") and forms a binding contractual agreement between you, the user of our services and the website ("you" or "your") and us, BagsAway, the provider of the services and the owner and operator of the website and any associated mobile phone application ("BagsAway", "us", "our" or "we").

These Terms are important and you should ensure that you read them carefully. If you have any questions regarding the use of our services or the website, please contact us at [email protected].

By using our services and/or the website you acknowledge and agree that you are at least 18 years of age and that you understand these Terms and agree to be bound by them. If you are under 18 years of age or do not agree to these Terms, please do not use our services or the website.

BagsAway provides luggage storage services (the "services"). Customers may register or book to securely store their luggage at one of our verified local storage partners. You book on the website, drop your luggage off at our partner location or have it delivered and then arrange to collect your luggage at your convenience.

Information on the website is general information only. BagsAway and its owners, agents or employees do not accept and are by these Terms released by you of, any liability to you arising (whether directly or indirectly) out of the information provided on the website or anyone else through the website or any errors in, or omissions from information on the website.

Any commercial use of the website by you requires the prior written approval of BagsAway.

These Terms must be read in conjunction with any other notices, disclaimers and policies displayed elsewhere on the website or provided by us to you.

BagsAway reserves the right to change these Terms, the website or content contained with the website at any time with or without any notice to you and without giving any explanation for such change.

BagsAway does not provide any professional advice and gives no warranty, guarantee or representation about the accuracy, reliability or timeliness or otherwise, of the information contained on the website and/or linked to any user of the website.

You will at all times indemnify and keep indemnified BagsAway and its respective officers, employees and agents (referred to as "those indemnified") from and against any loss (including reasonable legal costs and expenses) or liability incurred by any of those indemnified arising from any claim, demand, suit, action or proceeding by any person against any of those indemnified where such loss or liability arose out of, in connection with or in respect of any breach of these Terms by you.

The website may contain links to other sites. We cannot control any information on these sites and are not responsible for any information contained on those sites or the privacy practices or terms of use of those sites.

Any failure on our part to enforce any provision of these Terms is our right and shall not constitute a waiver of our right to enforce that or any other provision.

Should any provision of these Terms be unlawful, void, or otherwise legally unenforceable, the rest of these Terms shall remain enforce as though the unenforceable provision had not been a part of these Terms.

All personal information you provide to BagsAway will be treated in accordance with our Politique de Confidentialité.

Users of our Services

You acknowledge that the BagsAway website is a platform that allows you to book or reserve luggage storage with one of our verified local storage partners. Reservations for use of our services are made via the website and you will receive an email confirming your bookings once it is complete.

All reservations or bookings must be paid for at the time of reservation by credit card/debit card or via our payment service providers or as otherwise stated on the website. You must fill out all relevant particulars listed on the booking form on the website when you make a booking or reservation.

By using our services you acknowledge and agree to the following:

• We cannot fully guarantee the security of your luggage and it may be subject to risk of loss, damage or theft;
• All luggage items are insured up to $2,500 per order to cover possible loss, damage and theft;
• Each item of luggage is secured with a one-time security seal & tags;
• Our customer support agents are available to assist on the online live-chat, email & phone; and
• Our services are absolutely cash-free and conducted electronically.

Each luggage item is individually secured with a tamper-proof seal with a unique serial number assuring your belongings are never accessed. Upon booking your luggage storage you will receive an automated receipt via email with a system generated booking number. A branded BagsAway tag with the booking number will be attached to each item as an additional security measure to ensure the correct items are returned to you. You will be required to present the email receipt upon picking up your items at the partner location. Our storage partners are carefully instructed to store all luggage items away from public access so leave your luggage and your concerns behind!

You acknowledge that any description of the services listed on the website may be listed in error and BagsAway does not warrant that any information listed in the website is accurate or error free.

BagsAway and its authorised representatives may gather and process any information which you provide when accessing the website which may include personal information. Please see our Politique de Confidentialité for further details on how we manage your personal information.

You acknowledge that BagsAway may use any information provided by you on the website to engage in direct marketing to you in any medium unless you do not authorise us to do so.

Luggage Storage

What We Accept

We accept a wide variety of luggage including:

• Travel luggage and bags
• Strollers
• Sports equipment (ski, golf, snowboard, skates, etc.)
• Bicycles
• Boxes
• Keys
• Coats

What We Do Not Accept

We do not accept the following items:

You will find particulars on our website which indicates the maximum item capacity available at any location. Unlike locker facilities our partner spaces are flexible to accept all luggage types, shapes and sizes.

Important Acknowledgements

• We have the right to refuse to store any item at our absolute discretion. Where we reject your item, you will receive a full refund.
• BagsAway and storage partners cannot guarantee the safety or security of any item and you store at risk of loss, damage or theft.
• Insurance coverage covers up to $2,500 per order. All transactions are cashless—never pay cash in person.
• The same individual must drop off and pick-up luggage. ID is required at both times.
• You are responsible for picking up items during storage location hours of operation.

Users of the Website

The Website is accessible via internet on a fixed or mobile device with a web browser.

Some functionality can be used without registration, whereas other areas require registration. To access the full range of services you must register and create an account.

Only those of legal age with the legal capacity to enter into a contract may create an account.

To create an account, complete the online form with: name, surname, email address, country of residence, payment particulars and password. You warrant that all information provided is accurate.

Your username and password are strictly personal and confidential. BagsAway will not be held responsible for logins by third parties or any misuse of your account.

User Comments and Social Media

Users with a BagsAway account may provide comments and feedback on the services. BagsAway may also operate social media pages such as Facebook.

You warrant that your postings will not violate any third-party rights including copyright, trademark, or privacy. Your comments will not contain unlawful, abusive, obscene material, or malware. You are solely responsible for your comments.

We may monitor, edit or remove content that we determine to be unlawful, offensive, defamatory, or in violation of these Terms.

Pricing & Payment

BagsAway charges an hourly fee with minimum and maximum hours per day. Order fees and overnight storage fees may also apply. All pricing information is available on the website.

Cancellation Policy

You may cancel your booking any time before drop-off with no penalties or fees. Your card will be refunded the total booking amount. If we reject any luggage item, you will receive a refund for that booking.

Customer Support & Complaints

View your booking history under your profile after logging in. We are available via:

• Phone: 1-844-647-2247 (toll-free)
• Live chat on the website
• Email: [email protected]

We aim to resolve complaints and answer questions within 2 business days.

Governing Terms

These Terms shall be governed by the laws of the province of Ontario, Canada. You agree to the jurisdiction of the courts of Toronto, Ontario, Canada for any disputes.

Disclaimer of Liabilities

BagsAway does not warrant that:

• The website is free of software viruses
• Functions will operate uninterrupted or error-free
• Errors and defects will be corrected

BagsAway is not liable for:

• Errors or omissions in the website
• Delays, interruptions or cessation of the website
• Offensive or illegal conduct of any user

You agree to indemnify and hold harmless BagsAway from all claims, liabilities, losses, damages and expenses arising from your use of the website or services.

Intellectual Property

All brand names, trademarks, logos, and content on the website are owned by BagsAway. You may not copy, reproduce, or distribute our content without written permission.

Force Majeure

We are not liable for service disruption due to circumstances beyond our control, including natural disasters, war, terrorism, labor strikes, infrastructure disruption, or communication failure.

Technical Difficulties

For technical issues, email: [email protected]

Contact Us

These Terms are dated July 25, 2026.

The material on the website is copyright © 2026 BagsAway